Stop managing warranty claims in your inbox.
Resolvi helps Shopify brands collect, process, and learn from warranty claims without drowning their support team. Structured claims. One-click decisions. Automated Shopify execution. Product-level fault intelligence.
Warranty claims create three problems you can't tag your way out of
Support chaos
Agents spend hours chasing customers for missing info — order numbers, photos, which item is broken. Every claim turns into a multi-email thread that eats your team's day.
Slow customer experience
Your customer thinks the issue should be simple. Instead they're stuck in email ping-pong waiting for someone to ask the right questions and process the replacement.
No product insight
Fault data is scattered across tickets, tags, and spreadsheets. Nobody knows which products are failing, how often, or why. Your product team and manufacturers are flying blind.
Collect. Process. Learn.
Three steps. No email threads, no manual Shopify work, no spreadsheets.
Customers submit structured claims
Your customer opens a branded portal, selects the product from their order, picks a fault category, uploads photos or video, and submits. You get everything you need — the first time.
Your team decides with full context
Agents see customer history, LTV, order data, and claim evidence in one view. Approve, deny, or offer store credit — per item, not per order. One click.
Shopify executes automatically
Hit approve and Resolvi creates the replacement order, processes the refund, or issues store credit directly in Shopify. No manual admin. No copy-paste errors.
Warranty intelligence. Your hidden superpower.
Most warranty tools stop at processing claims. Resolvi turns every claim into structured product data your team can act on.
Fault rates by product
See which products generate the most claims, what fault types are trending, and how claim rates compare to units sold. Spot problems before they scale.
Manufacturer proof
Export fault reports with structured data your manufacturer can act on. Stop arguing about quality — show them the evidence for supplier negotiations and quality control.
Product improvements
Feed fault trends into your design and development cycle. Know exactly what to fix in the next production run. Close the loop between customer complaints and product iteration.