Plans that scale with your case volume
Every plan includes a theme-embedded customer portal, structured fault claims, advanced analytics, and automated Shopify execution for resolutions. Unlimited staff seats. No surprise fees.
7-day free trial on every plan.
Core
For stores getting started with warranty management.
- Up to 200 cases/mo
- Theme embedded customer portal
- Advanced analytics
- Email support
Pro
For growing stores that need advanced warranty tools.
- Up to 500 cases/mo
- Theme embedded customer portal
- Advanced analytics
- CSV export
- Custom fault types
- Third-party (stockist) claims
- Priority email & live chat support
- 1hr onboarding call with founder & team
Plus
For high-volume stores needing full warranty capabilities.
- Up to 800 cases/mo
- Theme embedded customer portal
- Advanced analytics
- CSV export
- Custom fault types
- Third-party claims
- Search & filterable product fault gallery
- Priority email & live chat support
- 1hr onboarding call with founder & team
- Dedicated Slack channel with founder & team
Enterprise
For large operations with unlimited warranty needs.
- Unlimited cases/mo
- Theme embedded customer portal
- Advanced analytics
- CSV export
- Custom fault types
- Third-party claims
- Search & filterable product fault gallery
- Priority email & live chat support
- 2hr onboarding call with founder & team
- Dedicated Slack channel with founder & team
Compare every plan feature
The fine print, side by side. Hover any feature for a quick definition.
| Features | Core | ProMost Popular | Plus | Enterprise |
|---|---|---|---|---|
| Cases per monthLorem ipsum description of the cases-per-month limit. Replace with the real explanation of what counts as a case and what happens at the cap. | 200 | 500 | 800 | Unlimited |
| Theme embedded customer portalLorem ipsum description of the theme-embedded customer portal. Replace with the real explanation of how it embeds in the storefront and what customers see. | Core includes Theme embedded customer portal | Pro includes Theme embedded customer portal | Plus includes Theme embedded customer portal | Enterprise includes Theme embedded customer portal |
| Advanced analyticsLorem ipsum description of advanced analytics. Replace with the real explanation of which dashboards, fault breakdowns, and trend views are included. | Core includes Advanced analytics | Pro includes Advanced analytics | Plus includes Advanced analytics | Enterprise includes Advanced analytics |
| Email supportLorem ipsum description of standard email support. Replace with the real explanation of response times and what is covered. | Core includes Email support | Pro includes Email support | Plus includes Email support | Enterprise includes Email support |
| CSV exportLorem ipsum description of CSV export. Replace with the real explanation of which datasets can be exported and how. | Core does not include CSV export | Pro includes CSV export | Plus includes CSV export | Enterprise includes CSV export |
| Custom fault typesLorem ipsum description of custom fault types. Replace with the real explanation of how teams configure their own categories and sub-categories. | Core does not include Custom fault types | Pro includes Custom fault types | Plus includes Custom fault types | Enterprise includes Custom fault types |
| Third-party (stockist) claimsLorem ipsum description of third-party stockist claims. Replace with the real explanation of how stockists submit claims through your branded portal. | Core does not include Third-party (stockist) claims | Pro includes Third-party (stockist) claims | Plus includes Third-party (stockist) claims | Enterprise includes Third-party (stockist) claims |
| Priority email & live chat supportLorem ipsum description of priority support. Replace with the real explanation of response SLAs and live chat hours. | Core does not include Priority email & live chat support | Pro includes Priority email & live chat support | Plus includes Priority email & live chat support | Enterprise includes Priority email & live chat support |
| Search & filterable product fault galleryLorem ipsum description of the fault gallery. Replace with the real explanation of how teams search and filter customer-submitted images and videos. | Core does not include Search & filterable product fault gallery | Pro does not include Search & filterable product fault gallery | Plus includes Search & filterable product fault gallery | Enterprise includes Search & filterable product fault gallery |
| Onboarding call with founder & teamLorem ipsum description of the onboarding call. Replace with the real explanation of what is covered in the session. | Core does not include Onboarding call with founder & team | 1 hour | 1 hour | 2 hours |
| Dedicated Slack channel with founder & teamLorem ipsum description of the dedicated Slack channel. Replace with the real explanation of access, hours, and what kinds of requests are appropriate. | Core does not include Dedicated Slack channel with founder & team | Pro does not include Dedicated Slack channel with founder & team | Plus includes Dedicated Slack channel with founder & team | Enterprise includes Dedicated Slack channel with founder & team |
Pricing questions
We already use Gorgias / Zendesk / Richpanel. Does Resolvi replace that?
No. Resolvi handles the warranty-specific workflow — structured fault intake, item-level decisions, and Shopify execution. Richpanel integration is available today; Gorgias and Zendesk are on the roadmap. Your helpdesk still owns general support.
We don't get many claims. Is this still for us?
Resolvi is built for brands that manufacture their own products and either feel warranty workload on support, need clearer fault data for product quality, or both. A small CS team with several claims per day often sees a big win; larger teams might prioritise it mainly for product intelligence and automation.
How is this different from a returns app?
Returns apps optimise for exchanges and refunds when the customer doesn't want the item. Resolvi is for product faults — different workflow, evidence, and analytics. Read the comparison →
What are third-party claims?
On Pro and above, you can tag stockists in Shopify so they can submit claims through the same branded portal — you keep control of messaging and resolutions across every channel. Core focuses on direct customers only.
Can we talk to someone before installing?
Yes — book a 15-minute demo and we'll walk through your workload end to end.