Customers provide everything the first time
Customers submit product fault claims through a Shopify theme app extension — same typography, colors, and layout patterns as the rest of your store so shoppers stay in your brand, not a generic portal.
See a DemoThe email warranty cycle
A customer emails "my product is broken." Your agent asks for the order number. Then asks for photos. Then asks which item. Three emails later you might have enough to act on. Multiply that by every claim during peak season and your support team is drowning in data gathering instead of decision making.
Customers think the issue should be simple. Instead they're stuck in email ping-pong wondering why it takes a week to replace a defective product.
Structured data from the first interaction
Resolvi gives your customers a branded portal where they select the product from their order history, choose the specific fault type from categories you define, upload photos or video as evidence, and submit everything in one go.
- Product selection: Customer picks the exact item from their Shopify order
- Fault categories: You define the fault types (sole separation, stitching failure, colour fade, etc.)
- Media upload: Photos and video attached directly to the claim
- Claim tracking: Customer sees the status of their claim without emailing you
Theme app extension — your storefront, not ours
The warranty experience is embedded directly into your Shopify theme. You customise layout and styling like any other section so customers never feel bounced to a disconnected SaaS subdomain.
The portal still respects your domain experience end-to-end — fault intake, status tracking, and notifications stay on-brand for every shopper.
What your CS team gets
Instead of an email thread with missing details, your team opens a structured claim with everything they need to make a decision. The product, the fault, the evidence, the customer's order history — all in one view. No follow-up emails required.