Cut peak warranty processing time by up to 84% — from 25hrs/week to under 4

Privacy Policy

Last updated: 2 May 2026

1. Introduction

This Privacy Policy explains how Westridge Developments Pty Ltd (ABN 42 649 643 989) handles information in accordance with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)
  • General Data Protection Regulation (EU) 2016/679 ("GDPR"), where applicable

2. Key Privacy Position

The App is designed with data minimisation principles.

We do not collect, store, or retain customer personally identifiable information (PII).

Customer data remains within Shopify and under the control of the Merchant.

3. Roles Under GDPR

For GDPR purposes:

  • Merchant = Data Controller
  • Westridge Developments Pty Ltd = Data Processor

We process data only:

  • On documented instructions from the Merchant
  • As required to operate the App
  • In accordance with Shopify's requirements

4. Information We Collect

4.1 Merchant Information

  • Store domain
  • Contact details provided via Shopify
  • Subscription and billing status

4.2 Usage Data

  • App activity logs
  • Feature usage metrics
  • Error and diagnostic data

4.3 Technical Data

  • IP address
  • Device/browser information

5. Information We Do NOT Collect

We do not collect or store:

  • Customer names
  • Email addresses
  • Phone numbers
  • Addresses
  • Payment details
  • Warranty claim PII

6. How We Use Information

We use data to:

  • Provide and maintain the App
  • Improve performance and features
  • Troubleshoot issues
  • Provide merchant support
  • Meet legal obligations

7. Shopify GDPR Webhooks & Data Rights

We comply with Shopify's mandatory GDPR processes.

When Shopify sends the following webhooks:

  • customers/data_request → We provide available data (if any)
  • customers/redact → We delete customer-related data
  • shop/redact → We delete all shop-related data

We process these requests promptly and within Shopify's required timeframes.

8. Lawful Basis for Processing (GDPR)

Where GDPR applies, processing is based on:

  • Contractual necessity (providing the App to merchants)
  • Legitimate interests (service improvement, security)

9. Data Sharing

We may share data with:

  • Shopify (platform provider)
  • Hosting and infrastructure providers
  • Analytics and error monitoring services
  • Legal authorities where required

We do not sell personal information.

10. International Data Transfers

Data may be processed outside Australia.

We take reasonable steps to ensure appropriate safeguards, including:

  • Reputable service providers
  • Contractual protections where required

11. Data Retention

We retain merchant-related data only as long as necessary.

We comply with Shopify data deletion requirements via webhooks.

12. Data Security

We implement reasonable safeguards including:

  • Secure infrastructure
  • Access controls
  • Monitoring and logging

13. Access, Correction & GDPR Rights

Merchants may request:

  • Access to their data
  • Correction of inaccurate data

End customers must contact the Merchant (Data Controller) directly.

Under GDPR, individuals may have rights including:

  • Access
  • Erasure
  • Restriction
  • Data portability

14. Complaints

Contact us first for any privacy concerns.

You may also contact:

  • Office of the Australian Information Commissioner (OAIC)
  • Relevant EU supervisory authority (if applicable)

15. Changes to This Policy

We may update this policy from time to time.

16. Contact

Westridge Developments Pty Ltd
Queensland, Australia
Email: privacy@resolvi.io