Knowledge Base

Help & how-to guides

Step-by-step Scribes for setting up Resolvi, processing claims, and getting the most out of warranty intelligence.

Popular guides

Walks customers through submitting a structured fault claim from your storefront portal.

Review claim evidence, make item-level decisions, and trigger Shopify actions.

Set rules so approved claims trigger replacement draft orders in Shopify.

Search and filter customer-submitted fault evidence across SKUs and time.

Install Resolvi, connect Shopify, and configure your first warranty workflow.

Process, approve, and resolve customer warranty claims efficiently.

Customize the theme-embedded claim portal to match your storefront brand.

Set up replacements, refunds, and store credit to fire automatically.

Use the fault gallery, trend reports, and exports for product decisions.

Manage your seats, plan, and payment methods.