Built because we needed it
Resolvi wasn't born in a pitch deck. It came from a decade running a product brand with millions in annual sales — and years of wrestling warranty claims in email, spreadsheets, and half-working helpdesk workflows.
Book a DemoThe problem we lived
Warranty claims don't behave like normal support tickets. They need structured fault data, item-level decisions, proof from customers, and execution in Shopify — replacements, refunds, store credit — without copy-paste mistakes.
During peak periods we had part-time support dedicated almost entirely to warranty processing. Fault insight our product team needed was locked in threads and tags. We weren't lacking effort — we were lacking a system built for product faults.
What we tried first
Helpdesk tags. Shared inboxes. Manual draft orders. Analyst-built spreadsheets and monthly reports so product could see trends. Everything helped a little and scaled poorly. Nothing connected the customer, the fault evidence, the decision, and Shopify execution in one loop.
What we built
We built Resolvi for ourselves first: a branded customer portal for structured claims, item-level decisions with full context, automated Shopify actions, and analytics product teams could actually use — including a fault gallery you can search and filter so you're not arguing about quality without proof.
Peak-period warranty work dropped from about 25 hours per week to under 4 hours. Product stopped waiting on monthly reports and started interrogating live fault data.
What changed
Before Resolvi, we had a part-time person dedicated to processing warranty returns during peak periods. This would cost us 25hrs of support time per week. With Resolvi, this is now cut down to less than 4hrs per week during the same peak period.
Previously we had an analyst spend hours every month building reports for the product team to understand product performance trends. Now with Resolvi, this is something the product development team can self-serve and see the faults being raised and interrogate the data live without creating reports. We especially love the gallery feature. Being able to filter and search faults and see all customer submitted images and videos.
Why we're opening it up
If you manufacture your own products on Shopify and warranty claims are eating support capacity — or your product team needs real-world fault data without another spreadsheet project — you're who we built this for.